Safety Connect is a subscription-based telematics service that uses Global Positioning System (GPS) data and embedded cellular technology to provide safety and security features to subscribers. Safety Connect is supported by Toyota’s designated response center, which operates 24 hours per day, 7 days per week.
Safety Connect service is available by subscription on select, telematics hardware-equipped vehicles.
By using the Safety Connect service, you are agreeing to be bound by the Telematics Subscription Service Agreement and its Terms and Conditions, as in effect and amended from time to time, a current copy of which is available at Toyota.com. All use of the Safety Connect service is subject to such then-applicable Terms and Conditions.
Subscribers have the following Safety Connect services available:
*: U.S. Patent No. 7,508,298 B2
After you have signed the Telematics Subscription Service Agreement and are enrolled, you can begin receiving services.
A variety of subscription terms is available for purchase. Contact your Toyota dealer, call 1-800-331-4331, or push the “SOS” button in your vehicle for further subscription details.
Contact with the Safety Connect response center is dependent upon the telematics device being in operative condition, cellular connection availability, and GPS satellite signal reception, which can limit the ability to reach the response center or receive emergency service support. Enrollment and Telematics Subscription Service Agreement required. A variety of subscription terms is available; charges vary by subscription term selected.
The Safety Connect response center will offer support in multiple languages.
The Safety Connect system will offer voice prompts in English and Spanish.
Please indicate your language of choice when enrolling.
You may be unable to contact the response center if the network is busy.
An exclusive backup battery is built in to assist the Automatic Collision Notification, which is activated when impact above a certain level is applied to the vehicle, or when the airbags operate. This battery is a primary battery, and cannot be recharged. The red LED indicator will flash to indicate that the battery should be replaced.
The backup battery will need to be replaced if the Automatic Collision Notification operates for 60 seconds or more. For replacement, consult your Toyota dealer.
Safety Connect LED light Indicators
When the “ENGINE START STOP” switch is turned to IGNITION ON mode, the red indicator light comes on for 2 seconds then turns off.
Afterward, the green indicator light comes on, indicating that the service is active.
The following indicator light patterns indicate specific system usage conditions:
Safety Connect services
In case of either airbag deployment or severe rear-end collision, the system is designed to automatically call the response center.
The responding agent receives the vehicle’s location and attempts to speak with the vehicle occupants to assess the level of emergency.
If the occupants are unable to communicate, the agent automatically treats the call as an emergency, contacts the nearest emergency services provider to describe the situation, and requests that assistance be sent to the location.
If your vehicle is stolen, Safety Connect can work with local authorities to assist them in locating and recovering the vehicle. After filing a police report, call the Safety Connect response center at 1- 800-331-4331 and follow the prompts for Safety Connect to initiate this service.
In addition to assisting law enforcement with recovery of a stolen vehicle, Safety-Connect-equipped vehicle location data may, under certain circumstances, be shared with third parties to locate your vehicle. Further information is available at Toyota.com.
In the event of an emergency on the road, push the “SOS” button to reach the Safety Connect response center. The answering agent will determine your vehicle’s location, assess the emergency, and dispatch the necessary assistance required.
If you accidentally press the “SOS” button, tell the response-center agent that you are not experiencing an emergency.
Subscribers can press the “SOS” button to reach a Safety Connect response-center agent, who can help with a wide range of needs, such as: towing, flat tire, fuel delivery, etc. For a description of the Roadside Assistance services and their limitations, please see the Safety Connect Terms and Conditions, which are available at Toyota.com.
Safety information for Safety Connect
Important! Read this information before using Safety Connect.
The Safety Connect system installed in your vehicle is a low-power radio transmitter and receiver. It receives and also sends out radio frequency (RF) signals.
In August 1996, the Federal Communications Commission (FCC) adopted RF exposure guidelines with safety levels for mobile wireless phones. Those guidelines are consistent with the safety standards previously set by the following U.S. and international standards bodies.
Those standards were based on comprehensive and periodic evaluations of the relevant scientific literature. Over 120 scientists, engineers, and physicians from universities, and government health agencies and industries reviewed the available body of research to develop the ANSI Standard (C95.1).
The design of Safety Connect complies with the FCC guidelines in addition to those standards.
FCC ID: O9EGTM1
FCC ID: O6Y-CDMRF101
FCC ID: N7NGTM2
: This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.